Cancellation Policy

If you need to cancel or reschedule your appointment, we require at least 24 hours' notice via phone call or text at 330.257.7474. Cancellations made with less than 24 hours' notice will incur a 100% charge of the scheduled service fee, or a redemption of your membership package, which is non-refundable and cannot be applied to future appointments.

For multiple-service bookings or spa packages, we require at least 72 hours' notice for cancellations or changes. Failure to notify us within this time frame will result in forfeiture of the deposit or an immediate 50% charge of the total service fee to the credit card on file.

*Please note if the credit card on file cannot be charged, payment for the service(s) must be made in full before a new appointment can be scheduled.

No Show Policy Failure to show up for your appointment will result in the full charge for the scheduled service booked or redemption of your membership package.

If the credit card on file cannot be charged, payment for the service(s) must be made in full before a new appointment can be scheduled. If a gift card is used to hold the appointment the scheduled service(s), will be deducted from the gift card balance.

No-shows or repeated last-minute cancellations may result in restrictions on future bookings.

Late Arrival Policy To ensure a smooth experience for all guests, please arrive on time for your appointment. If you arrive more than 10 minutes late, your service may be shortened to accommodate the next guest, but the full-service fee will still apply.

If we are unable to accommodate your late arrival, you may need to reschedule, and a 100% charge for the scheduled service will be applied to the credit card on file.

Please note if the credit card on file cannot be charged, payment for the service(s) must be made in full before a new appointment can be scheduled.

If a gift card is used to hold the appointment the scheduled service(s), will be deducted from the gift card balance.

At The Necessity spa, we understand that unexpected situations can arise.

If you are unable to make your appointment due to an unforeseen circumstance, please notify us as soon as possible.

You may reschedule your appointment; however, if the cancellation occurs after the 24-hour cancellation window, payment for the scheduled service will still be required.

The amount will be credited to your account and applied toward your future appointment.

We appreciate your understanding and cooperation.

Your health and well-being, as well as that of our staff and other clients, are our top priorities.

If you are experiencing symptoms of illness—such as fever, cough, sore throat, or any contagious condition—we kindly ask that you reschedule your appointment to help prevent the spread of illness.

If you need to cancel after the 24-hour cancellation window due to illness, payment for the scheduled service will still be required on the day of cancellation. The amount will be credited to your account and applied toward a future appointment.

We appreciate your understanding and cooperation in maintaining a safe and healthy spa environment.

Q: Are gift cards transferable or refundable? A: No, gift cards are non-transferable and non-refundable. They cannot be exchanged for cash.

Q: Can I use a gift card to pay gratuity? A: No, gift cards cannot be used to pay for gratuity. Gratuity should be paid separately.

Q: What happens if my gift card is lost or stolen? A: The Necessity Spa is not responsible for lost or stolen gift cards, and we cannot replace them.

Q: Do gift cards expire? A: Gift cards do not expire, unless otherwise stated.

Q: Can I use the full value of my gift card in one visit? A: No, you are not required to use the full value of a gift card in one visit. Any remaining balance will stay on the card for future use.

Q: Can I use my gift card for services purchased at special or introductory pricing? A: Only Necessity Spa Gift Cards can be used for services purchased at introductory or special pricing. Third-party gift cards (e.g., Spa Finder, Spa Week) cannot be used for these discounted rates.

Q: Can I use third-party gift cards (e.g., Spa Finder, Spa Week)? A: Yes, third-party gift cards can only be used at the regular, non-discounted rate and cannot be applied toward introductory offers, special pricing, or promotional discounts.

Q: Can I combine my gift card with other discounts or gift cards? A: No, gift cards cannot be combined with any other discounts, promotional offers, or additional gift cards for the same service. Each payment method must be used separately.

Q: Can I use gift cards for memberships or prepaid service packages? A: No, gift cards cannot be used for the purchase of memberships or prepaid service packages (including bundled service deals or series of treatments).

Q: Is there a cap on using third-party gift cards for promotions? A: For certain offers or promotions, only a portion of the service can be paid using a third-party gift card, with a maximum of $50.

Q: What is the cancellation policy for appointments booked with gift cards? A: Appointments booked with a gift card follow the same cancellation policy as all other appointments. Cancellations or reschedules with less than 24 hours' notice will result in a 100% service fee, which will be deducted from the gift card balance.

Q: What happens if I miss my appointment or don't call? A: If you fail to show up for your appointment without prior notice, a 100% service fee will be charged, which will be deducted from your gift card balance.

Q: What happens if I cancel or reschedule late? A: If you cancel or reschedule your appointment without providing the required notice, a 100% service fee will be charged, and the fee will be deducted from your gift card balance.

Q: Are the same business policies applied to gift card holders? A: Yes, all cancellation and business policies apply to gift card holders as well.

At The Necessity Spa, our primary commitment is to provide exceptional service to our guests.

Please note that we do not offer refunds for our services. We value honesty and transparency in all of our interactions. Since esthetic results can vary greatly from person to person, predicting specific outcomes can be challenging. Therefore, payments for our services cover the treatment itself rather than a guaranteed result.

We remain dedicated to delivering the best possible experience and results for each of our guests, and we continuously strive to achieve optimal outcomes for your benefit. We sincerely appreciate the opportunity to serve you and are grateful for your trust in us!

At The Necessity Spa, our mission is to offer our guests high-quality skincare products that complement our services. We hope you find these products so beneficial that you'd like to incorporate them into your daily skincare routine at home.

If you purchase any of our spa products and discover any defects, we’re happy to offer an exchange within 10 days of purchase, as long as you have a valid receipt. Please note that we are unable to provide cash refunds for returned products. Instead, we will issue spa credits that can be applied to the purchase of any other products in that range.

Your satisfaction is important to us, and we're here to help ensure you find the products that best suit your needs!

Yes, The Necessity Spa reserves the right to update spa rules, policies, regulations, services, and pricing at any time. We also retain the right to refuse or discontinue service at our discretion.

The Necessity Spa reserves the right to adjust prices and services at any time, with or without prior notice. We are committed to keeping our guests informed and will provide the most current information available at the time of booking and checkout.

By making a purchase at The Necessity Spa, you certify that you are an authorized user of the credit card on file and will not dispute any scheduled transactions with your bank or credit card company, as long as the transactions align with the terms outlined in your purchase agreement and/or transaction receipt. You acknowledge that you have read these terms and agree to them upon entering into a transactional relationship with The Necessity Spa.